Refund & Return Policy

Effective Date: 5/2/2026

At House of Tuba, we aim to ensure customer satisfaction.

1. Return Eligibility you can request a return if: Product is damaged or defective
Wrong product delivered
Product missing parts

Timeframe: Within 3 days of delivery.

2. Non-Returnable Items
Used products
Personal care items
Discounted/clearance items (if stated).

3. Return Process
Contact support with order ID
Provide photo/video proof
Wait for approval.

4. Refund Policy
Refund processed after inspection
Refund method:
bKash / Nagad / Bank transfer
Processing time: 5–10 business days.

5. Exchange Policy: We may offer replacement instead of refund depending on stock availability.

6. Delivery Charges
Non-refundable unless product is faulty
Return shipping may be customer responsibility.